Order Terms and Conditions
By placing any order with Eness LTD (T/A Shirt Monkey) you agree to the all of the following terms and conditions.
Due to the custom nature of our printing, full payment is due prior to printing unless agreed otherwise. An invoice will be sent to you and payment details will be included in this invoice.
Delivery aim will be within a 10-15 working day period unless stated otherwise. During peak periods or during maintence or breakdowns, this period may be extended, we will inform you of any delays as soon as we can. Rush turnarounds are available at a premium cost.
Refunds are available on goods that are faulty, not fit for purpose or deemed defective. Due to the custom nature of the products, we cannot issue refunds for any other reason.
Should you wish to provide your own garments, we offer no guarentee on the quality of the prints and returns will not be accepted under any circumstances. We also request that an additional 5% of the total garment quantity, split between the sizes, are sent to us to allow for mis-prints.
The artwork should be provided in the correct format and ready for printing.
No Semi-Transparent Colours
Please note that unless an artwork check is requested at a charge of £5.00 per artwork - we cannot guarentee the quality of the artwork. If the artwork has 'dirty' edges where there are not crisp lines, then white may appear around the outside of the prints.
Sizing & Positioning
All orders should be given a tolerance level of 10% in terms of sizing or 3cm whichever is larger.